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Published December 16, 2019 at 718 × 854 in LiveChatYev

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About Us

All licenses are issued directly by Intuit. CPAWarehouse.com is an authorized premier reseller for all Intuit QuickBooks products. All QuickBooks licenses are backed by Intuit with 60 days money back guarantee. To inquire about validity of your license please contact our Intuit Relationship Manager Julia Borquez at (520)490-9470 or via email: Julia_Borquez@intuit.com

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Return and Refund Policy

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60-Day Money Back Guarantee

CPAWarehouse.com purchases are backed by Intuit 60-day money back guarantee for QuickBooks desktop software, if for any reason you need to refund the software. This policy does not apply to any ProSeries products, Intuit resource guides, hardware, education/lab packs, and bulk software orders.* If you are not completely satisfied with your Intuit products, please return them for a full refund (excludes shipping and handling).

Important Return Requirement:
For QuickBooks Pro and Premier Plus: We can only accept licenses for a refund if it has NOT been activated. If you activate your license, we can no longer resell it and it is permanently registered to you. If you activated a license and still need to cancel it, we would refer you to Intuit to request credit for the license.
Bulk Software Orders:
Bulk software orders are orders of twenty or more individual Quicken or TurboTax products. There is no 60-day money back guarantee for bulk software purchases.

Returning Physical Products

For direct orders: If the product is purchased directly from CPAWarehouse.com through the Web, mail, or over the phone, you have 30 days from the date of your order to be eligible for a refund under the satisfaction guarantee. All hardware purchased must be in factory sealed condition, must be approved for RMA prior to return and will no longer be eligible for refund if returned in opened condition. Defective items can be exchanged within 30 days. Except for certain QuickBooks software listed below, you must return the product and include a copy of the packing slip in order to be eligible for a refund.

Exceptions for QuickBooks Pro, Premier, and Enterprise Solution software:

You are not required to physically return the product to Intuit in order to obtain a refund of your purchase price. However, your license will be deactivated and you will no longer be able to use the product. Refunds for products purchased directly from CPAWarehouse.com can be requested by replying to your email order confirmation email.

For marketplace purchases: If the product was purchased through ebay, newegg, Jet.com, eBay or Amazon marketplaces you must return the product to these marketplaces within 30 days. Include a copy of the retail purchase receipt in order to be eligible for a refund.

Important Return Requirement:
For QuickBooks Pro and Premier Plus: We can only accept licenses for a refund if it has NOT been activated. If you activate your license, we can no longer resell it and it is permanently registered to you. If you activated a license and still need to cancel it, we would refer you to Intuit to request credit for the license.

Send all physical products returns to:

Intuit Returns
ATTN: Returns Department
1338 W 54th Street
Cleveland, OH 44102

Returning Electronically Delivered Products

You have 60 days from the purchase date to obtain a refund for product downloads, product unlocks, and all other electronically delivered Intuit media. You will be required to uninstall and remove the application from your computer. Since there is no physical product shipped, you are not required to send anything back to the Returns Department.

Refunds for electronically delivered QuickBooks products can be requested by replying to your order confirmation email. Your license will be deactivated and you will no longer be able to use the product.

Important Return Requirement:
For QuickBooks Pro and Premier Plus: We can only accept licenses for a refund if it has NOT been activated. If you activate your license, we can no longer resell it and it is permanently registered to you. If you activated a license and still need to cancel it, we would refer you to Intuit to request credit for the license.

If you have additional questions regarding returns and refunds, please call 800-4-INTUIT (800-446-8848).

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CPAWarehouse.com adheres to strict policies concerning the privacy and security of our customers' information. When you order online from our Web sites, we support encryption of your transaction information as it is transmitted to us and we have adopted leading industry privacy guidelines. We will not share your personally identifiable information with outside companies for their promotional use other than Intuit direct. In addition, we don't sell or rent customer lists to other companies. To further protect the integrity of your personal information, close your browser when you step away from your computer, particularly if you are in a public forum.

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